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Frequently Asked Questions

I've lost my personal fundlist. Can you tell me why? uses Web browser "cookie" technology to link your particular PC to the list of funds you define. It does so by placing a unique number in the cookie file on your PC the first time you start a fundlist. The list of funds you define is stored on the host server along with this unique number. Every time you make reference to your fundlist (e.g., for a fund report, or to update the list), the browser passes the unique number to the host so that we know who you are. That is not to say we know your name, just that we know which PC you are using.

This setup has a few obvious consequences:

  1. If the cookie file disappears from your PC, the link between your PC and the list of funds we have stored for you is lost and can not be recovered
  2. Your fundlist can only be used via the PC on which it was defined

In the case of Netscape, all cookies are stored in a single file called "cookies.txt". This file is usually stored in the Netscape subdirectory. For example in the case of Windows 95, it could be stored as C:\Program Files\Netscape\cookies.txt.

If you are using Netscape Profiles, please ensure that you login under the profile you created the list with, otherwise the cookie file will not be found.

In the case of Microsoft’s Internet Explorer, there is a single cookie file for each service you visit that uses cookies. The cookie file is called "globefunddb_theglobeandmail.txt". For Windows 95, it is usually stored as C:\Windows\Cookies\globefunddb_theglobeandmail.txt. This same file is linked to C:\Windows\Temporary Internet Files\globefunddb_theglobeandmail. Deleting the file in one place deletes it in the other place.

Listed below are the issues and solutions in regards to the fundlist:

1. Your browser must be configured to accept cookies (this is the default for browsers). If you have your browser set to warn you when a cookie file is sent, you must accept it in order to set up a fundlist.

2. Do NOT use Windows Explorer to erase temporary Internet files. Deleting temporary Internet files with Windows Explorer erases the cookie file. Instead, use your browser directly, following the steps below that apply in your particular case.

  • Internet Explorer 5.0: Tools | Internet Options | Delete Files
  • Internet Explorer 4.0: View | Internet Options | Delete Files
  • Netscape 7.x: Edit | Preferences | Advanced | Cache | Clear Cache
  • Netscape 4.x: Edit | Preferences | Clear History
  • Firefox: Tools | Options | Privacy | Cache | Clear
  • Opera: Tools | Preferences | History and Cache | Disk Cache | Empty Now

3. If you shut down your computer without first exiting your Web browser (Netscape or Internet Explorer), the "cookie" file we send is lost since it remains in cache until the Web browser is properly closed. Only when you exit the Web browser does the cookie file actually get written to your hard disk.

4. You must use the same Web browser to access your fundlist as you used to create it. For example, if you use both Netscape and Internet Explorer, you cannot access a fundlist set up in Netscape if you are using Internet Explorer.

5. If you upgrade to a new browser (for example: Internet Explorer 5.5 to Internet Explorer 6.0) and install the new browser in a new directory, you can no longer access your fundlist with the new browser. You will need to re-enter your fundlist using the new browser.

6. Virus detecting software can delete the cookie file if it has been selected to clean out cookie files upon each start of your computer. You must de-select this option.

7. If you are running your Web browser from a network drive in your office, you may not be able to "write" cookies to the network drive, which would result in the fundlist working the first time you set it up but not subsequent times.

8. You must be using the more recent versions of Netscape or Internet Explorer Web browsers. You can download the latest version of Netscape at:

You can download the latest version of Internet Explorer at:

9. Your cookie file must not be read-only.

Netscape users: In Windows Explorer, open the folder where your cookies.txt resides. This is usually the C:\Program Files\Netscape\ folder. Click with your right mouse button on the cookie.txt file. Click Properties. Make sure the box beside Read-Only is not checked.

Internet Explorer users: (if using WIN95+) In Windows Explorer, click with your right mouse button on the c:\Windows\Temporary Internet Files folder. Click Properties. Make sure the box beside Read-Only is not checked. Click with your right mouse button on the c:\Windows\Cookies folder. Click Properties. Make sure the box beside Read-Only is not checked. Open the c:\Windows\Cookies folder. Click with your right mouse button on the globefunddb_theglobeandmail.txt file. Click Properties. Make sure the box beside Read-Only is not checked.

If using Windows 2000, or XP the cookie files and folder are located here: C:\Documents and Settings\[username]\Cookies.

10. Your computer's system date/year must be current.